A good customer experience improves your brand image
Your customers expect service when best it suits them, not just during your office hours. If your customers cannot get a hold of your company’s representative, they will turn to a competitor.
Customers contact you over the phone, chat and email, but your own resources are not enough to respond to all inquiries.
Line Carrier Customer Service Platform provides your company with reliable apps and outsourcing services. Reachable and high-quality customer service leaves a positive imprint of your business.
Scroll for our versatile customer service solutions and ask for a quote!
Line Carrier Mobile PBX
The Mobile PBX is a flexible solution to ensure that your personnel can be reached. When a customer calls your company’s number, the call is forwarded to a predetermined number.
Calls can be forwarded to a specific number or hunt group, or transferred to a queue to ensure that no calls are lost. Employee attendance information can also be integrated to the service.
Line Carrier Contact Center
The Mobile PBX is smoothly scalable into the more comprehensive Contact Center app, which can be deployed alongside the Mobile PBX. Contact Center is a multichannel customer service app that allows you to manage calls as well as email and chat.
The app includes all Mobile and service PBX features as well as other essential customer service support features.
Line Carrier Integration interface
Easily integrate your customer phone calls into your CRM system!
Line Carrier Integration interface enables you to integrate your customer phone calls and customer relationship management system. When your customer service agent answers a call, your CRM system instantly pops up to show a view of the customer’s details. Incoming calls can be answered in mobile, Microsoft Teams, Line Carrier Contact Center application or third-party phone system.
Multi channel customer service
As the number of customer contacts increases, additional staff must often be hired, which is expensive and time-consuming. When your company’s resources are exceeded, one solution is to outsource customer service in whole or part.
Outsourcing allows resources to be allocated more cost-effectively. The scalable service adjusts to meet spikes in demand during peak seasons, holidays and weekends. The service produces reports, can be readily developed further and ensures a great customer experience.
Our multichannel customer service can be reached by phone, chat, email and SMS.
Together with our sister companies DialOk and Avaca, we take care of all your company’s outsourced customer service needs.
PBX service and call attendant
In companies that experience high volumes of customer contacts, attending calls may become a burden that employees handle alongside their other duties. On top of this, it is often difficult to obtain reports from the call traffic.
Outsourcing the company’s PBX service saves costs and frees up your employees for tasks that have a greater impact on your business.
You can outsource all or only a part of your company’s PBX service as so-called overflow. Outside office hours, calls can be directed to us to be handled 24 hours a day if necessary.
Together with our sister companies DialOk and Avaca, we take care of all your company’s outsourced PBX service needs.
Learn more about our services
Case Fingrid Datahub Oy: Better customer experience and a broader service offering
“We’ve been very happy with the collaboration”, says Director of Customer Relations at Fingrid Datahub.
Case Wihuri Group: Wihuri’s telephone system covers nine countries
Line provided Wihuri with a global working platform and a modern telephone system with MS Teams.
Case Vitec FuturSoft: Customer support tools make the support team’s work easier and more efficient
Effective customer support ensures a positive customer experience and improves the company’s image.
An unanswered call is expensive for a business and a poor customer experience even more so.
Serve all your customers to do more business.
App platforms and outsourced customer service ensure the efficiency of the customer service process.
Reports generated by the service enable further development.
Improved brand image
Your customers will feel comfortable when they receive service through the desired channel quickly.
App platforms or outsourcing customer service to a trusted partner ensure a high-quality customer experience.