Say goodbye to communication chaos
- One channel for handling all customer contacts.
- One interface for digital service channels and calls.
- Use it anywhere – device and location independent.
- Forget the message flood and manage the chaos.
- Multichannel messaging platform for enterprises
Agile multichannel messaging platform to all your needs
OneFeed™ is a novel way to handle your company’s customer service contacts. A location-independent and device-independent application that seamlessly accompanies you wherever and whenever, on your phone, tablet, or laptop.
Unlike a traditional customer service system, multichannel customer service is no longer confined to a desktop application.
OneFeed™ benefits in a nutshell
- Save time and effort in customer communication.
- Easily share customer contacts among your team.
- Don’t let any customer message go unanswered.
- Ensure fast and agile customer service.
- Provide your customers the option to contact you through multiple channels.
OneFeed™ is like a multichannel mobile switchboard: you can handle not only calls but also SMS messages, emails, and WhatsApp Business messages.
With the OneFeed™ application, you easily involve all necessary personnel in customer service and ensure that no customer message gets lost in the information flood.
Agile call management
In addition to digital customer service channels, OneFeed™ enables agile call handling anytime and anywhere.
Handle calls quickly and efficiently in one or multiple call queues
- Answering calls
- Call queues
- Calling with queue number
- Call forwarding
- Callback service
- Contactability reporting
OneFeed™ – Bring omnichannel capabilities to your entire organization
A location-independent and device-agnostic customer service application that accompanies you during your mobile work.
Establish multichannel customer service without significant investments in expensive systems.
Boost sales by offering your customers the opportunity to contact you in the way that suits them best.
Easily connect stores or other locations to multichannel communication with OneFeed.
OneFeed is an easy and mobile way to ensure that the information flood doesn’t derail your thoughts.
Engage all necessary personnel in customer service easily and effortlessly.