Switchboard operator

The switchboard operator is a key part of the chain for handling company contacts.

Outsourcing switchboard operations brings savings in costs and improves customer service. You can choose between an overflow service and centralized service.

Why outsource your switchboard?

  • Your calls will be handled by professional, reliable, multilingual agents
  • Cut down on your own personnel resources and minimize technical risks
  • Improve customer service outside office hours
  • Calls can be handled 24/7
  • You only pay according to use and the service is tailored to your needs
  • Through integration, real-time availability information on your personnel is available to our switchboard operators

Service Content

  • Calls are handled between 7 am – 8 pm each weekday (can be expanded to 24/7)
  • Service announcements are in use at other times and during bank holidays
  • Connecting calls and delivering messages and call back requests
  • Service languages: Finnish, Swedish and English
  • Monthly call reports
  • Itemization of invoices and calls by cost center
  • Informing the switchboard of the availability of personnel via the network, mobile and user interface and by email
  • Updating organizational information on the network-based interface of the Switchboard Service
  • Diverse integration possibilities, such as oTTo-, Lync / Skype for Business, MS Exchange and HR systems