Multi-Channel Customer Service

Each incoming call matters

In the Multi-Channel Customer Service, our call center functions either alongside your own customer service or you can choose to outsource your customer service entirely to us. You can choose to outsource e.g. customer service, appointments, technical support, sales support services, product support and various other support functions.

Choose the outsourced customer service when wanting to:

  • Ensure customer calls are handled by professional, reliable, multilingual agents
  • Improve your service outside office hours, even 24/7
  • Cut down on personnel resources in customer services and minimize technical risks
  • Save on costs, as you only pay according to service use
  • Ensure a service tailored to your needs
  • Save on equipment investments

Service Content

  • Calls are handled between 7 am – 8 pm each weekday (can be expanded to a 24/7 service)
  • Service announcements are in use at other times and during bank holidays
  • Receiving feedback, orders and customer complaints and entering these into the company system
  • Answering customer queries by phone, email and on social media
  • Service languages: Finnish, Swedish and English
  • Monthly call reports for monitoring the quality and volume of customer calls
  • Itemizing invoices and calls by cost center
  • Diverse integration possibilities, such as oTTo, Lync, MS Exchange and HR systems