We supplied Linna Golf Oy with a mobile switchboard and a service number to improve efficiency.
Linna Golf Oy operates a golf centre as part of the European Tour destinations network, offering top-class conditions for both private and corporate golf experiences.
Linna Golf Oy’s mission is to provide unforgettable experiences and memorable success stories by working and acting together. At the heart of Linna Golf lies its most important asset – its brilliant staff.
Better customer service and economic advantages
At the outset, Linna Golf’s customer service was very busy, with thousands of calls a month, and not all calls could be answered immediately. Customers were leaving requests for calls, but these were not getting answered in a structured way due to the lack of an easy-to-use call management system.
The solution was found in Line Carrier’s Mobile Exchange and at the same time a service number was introduced. “Through Line Carrier’s service we have a clear picture of peak times and service load and if we’re not available, the auto-routing service provides us with the information we need about call requests and enables us to get back to customers,” says Esa Honkalehto, CEO of Linna Golf Oy.
“The new approach motivates us to answer the phone because we want to provide good service to our customers and we now receive a decent return for every call answered,” Esa Honkalehto continues.
The collaboration with Line Carrier has been going on for a few years now. The most important thing is that we can rely on the service to work even during emergencies. Our collaboration works in line with our requirements and all requests for changes are responded to very well.
The choice of Line Carrier’s solution came down to ease of use and pricing. The ease of use of the mobile exchange has improved the efficiency of Linna Golf’s operations.
“The collaboration with Line Carrier has been going on for a few years now. The most important thing is that we can rely on the service to work even during emergencies. Our collaboration works in line with our requirements and all requests for change are responded to very well,” says Esa Honkalehto.
Read more about our Mobile PBX services: